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HOW TO OBTAIN A LICENSE TO USE THE PIAGGIO RMI SYSTEM, KEEP USER DATA AND ACCESS LEVEL UP TO DATE, PROTECT RMI AGAINST MISUSE AND HOW TO GET ACCESS TO THE PIAGGIO RMI SYSTEM.
REGISTER THE INDEPENDENT OPERATOR FOR USE THE PIAGGIO RMI SYSTEM. TO REGISTER AN INDEPENDENT OPERATOR (COMPANY) ON THE PIAGGIO RMI SYSTEM YOU MUST HAVE A VAT NUMBER AND HAVE A BUSINESS RELATED TO AUTOMOTIVE REPAIR (DIRECTLY OR INDIRECTLY).
This functionality requires the Independent Operator to perform the following steps:
THIS FUNCTION ALLOWS TO REGISTER AN INDEPENDENT OPERATOR EMPLOYEE FOR USE THE PIAGGIO RMI SYSTEM
This functionality is not implemented in the PIAGGIO RMI system, for each independent operator only a single registration is possible.
THIS FUNCTION ALLOWS THE INDEPENDENT OPERATOR (COMPANY) DATA TO BE MODIFIED IN CASES WHERE IT HAS CHANGED SINCE REGISTRATION.
This functionality requires the Independent Operator to perform the following steps:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click on “Change your profile” on the “User Menu” on the left of the page
5. Change the field(s) to be modified (fields with * are always mandatory)
6. Click on “Save changes” button down in the page
7. You will get the message “The changes have been correctly saved”
8. You can change other field or select another option in the “User Menu”
If the data to be changed is the password, the steps are the followings:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Click on “Forgotten Password”
4. Fill one of the fields: User or E-mail, as provided during registration
5. Enter the Captcha code
6. Click on “Invia”
You will receive an e-mail (on the email address provided during the registration) with the instruction to change the password.
THIS FUNCTION ALLOWS THE INDEPENDENT OPERATOR EMPLOYEE DATA TO BE MODIFIED IN CASES WHERE IT HAS CHANGED SINCE REGISTRATION.
This functionality is not implemented in the PIAGGIO RMI system, for each independent operator only a single registration is possible.
THIS FUNCTION ALLOWS THE INDEPENDENT OPERATOR EMPLOYEE REGISTERED TO BE CANCELLED
This functionality is not implemented in the PIAGGIO RMI system, for each independent operator only a single registration is possible.
THIS FUNCTION ALLOWS THE INDEPENDENT OPERATOR TO ACCESS THE PIAGGIO RMI SYSTEM
This functionality requires the Independent Operator to perform the following steps:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. If the data are correct, you are now in the Welcome Page of the Piaggio RMI Portal
THIS FUNCTION ALLOWS ACCESS TO SECURITY FUNCTIONS ACCORDING TO THE REQUIREMENTS DEFINED BY THE REGULATIONS, WHICH PERTAINS THAT THESE FUNCTIONS ARE ACCESSIBLE ONLY TO SERMI-QUALIFIED OPERATORS
Spare parts related to security functions will be available only for SERMI certified independent operator.
IN THIS SECTION YOU CAN, IF YOU ARE ALREADY REGISTERED ON THE SITE, PURCHASE SUBSCRIPTIONS FOR THE FOLLOWING RMIS.
- SPARE PART CATALOGUE
- OWNER'S MANUAL
- WORKSHOP MANUAL
- FLAT RATE TIME
- TECHNICAL NOTE
The catalogue of the RMIs is accessible by:
THE INDEPENDENT OPERATOR, WITH THIS FUNCTION, CAN HAVE THE FOLLOWING INFORMATION:
• VEHICLE TYPE
• PRODUCT FEATURES,
• FACTORY FITTED OPTIONS E.G. POWER STEERING, BRAKES, SRS, EPS, EBS, ABS, HEADLIGHT TYPE,
• TYPE APPROVAL NUMBER OF THE VEHICLE MODEL.
FROM THE VEHICLE IDENTIFICATION NUMBER (VIN) OR ALTERNATIVELY FROM THE PRODUCT FEATURES IDENTIFY THE VEHICLE TYPE.
In this section you can enter the vin of a vehicle and get in response the list of product characteristics associated with it.
To use the vehicle identification function:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. On the USER MENU click “Vehicle identification” menu option
6. Insert the vehicle Frame Number
The available information is limited to Recall Campaign (indicate if the vehicle is actually involved in a Recall Campaign).
IN THIS SECTION IS POSSIBLE TO HAVE INFORMATION ABOUT VEHICLE TYPE, WITH A SEARCH BASED ON PRODUCT FEATURES LIKE:
— MODEL,
— PRODUCTION PERIOD,
— BODY TYPE,
— DRIVE TYPE,
— ENGINE TYPE,
— TRANSMISSION TYPE.
This function is not available on the Piaggio RMI portal.
THIS SECTION ALLOWS YOU TO SEARCH FOR RMIS IN FOUR DIFFERENT WAYS
ASK FOR INFORMATION TYPES
To ask for information types:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. Click on the “Purchase new subscription”
7. In the SEARCH FILTER, Subscription types. Select the Information Types you need
8. Select the Brand and Duration of Subscription
9. Put the selected RMI in the CART and proceed with the payment as explained in the section “Payment for RMI”
SEARCH RMI INFORMATION BASED ON STANDARDISED TERMS
This function is currently not available
FIND INFORMATION BY NAVIGATING THROUGH THE PRODUCT STRUCTURE.
This function is currently not available
FIND INFORMATION BY DOCUMENT IDENTIFIER.
This function is currently not available
IN THIS SECTION YOU CAN ACCESS THE RMIS FOUND BY ONE OF THE SEARCH METHODS DEFINED IN THE PREVIOUS SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.”
IN THIS SECTION YOU CAN ACCESS THE WORKSHOP PROCEDURES FOUND WITH ONE OF THE SEARCH METHODS DEFINED IN SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.”
ACCORDING TO ISO 18541, REPAIR PROCEDURES ARE DIVIDED INTO FOUR TYPES.
IN THIS SECTION YOU CAN ACCESS THE GENERAL WORKSHOP PROCEDURES FOUND WITH ONE OF THE SEARCH METHODS DEFINED IN SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.”
To ask for information types:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Workshop Procedure you are interested
8. Click on “Use”
9. You will see the list of available documents
10. Click on “Open Doc”, of the workshop document you need access
IN THIS SECTION YOU CAN ACCESS THE BODY REPAIR PROCEDURES FOUND WITH ONE OF THE SEARCH METHODS DEFINED IN SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.
See section Workshop procedures - General workshop procedures.
IN THIS SECTION YOU CAN ACCESS THE TEMPORARY REPAIR PROCEDURES FOUND WITH ONE OF THE SEARCH METHODS DEFINED IN SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.
See section Workshop procedures - General workshop procedures.
IN THIS SECTION YOU CAN ACCESS THE PREPARATION FOR PTI PROCEDURES FOUND WITH ONE OF THE SEARCH METHODS DEFINED IN SECTION “PROVIDE SELECTION METHODS FOR RMIS” UPON PAYMENT OF A SUBSCRIPTION AS DEFINED IN SECTION “PAYMENT FOR RMIS.
See section Workshop procedures - General workshop procedures.
IN THIS SECTION YOU CAN ACCESS THE WIRING DIAGRAM OF THE VEHICLE TYPES YOU HAVE AN ACTIVE SUBSCRIPTION
To ask for wiring diagram:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Workshop Procedure (Manuali Officina) you are interested
8. Click on “Use”
9. Click on the arrow close to the number of Workshop Manual available
10. You will see the list of available documents; the wiring diagrams are indicated with “WD” at the end of the name
11. Click on “Open Doc” of the wiring diagram of the vehicle type you need access
IN THIS SECTION YOU CAN ACCESS THE TECHNICAL SERVICE BULLETIN OF THE VEHICLE TYPES YOU HAVE AN ACTIVE SUBSCRIPTION
To ask for technical service bulletin:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Technical Service Bulletin (Note Tecniche) you are interested
8. Click on “Use”
9. Click on the arrow close to the number of Technical Note available
10. Click on “Open Doc”, of the technical note you are interested
IN THIS SECTION YOU CAN ENTER THE VIN OF A VEHICLE AND GET IN RESPONSE INFORMATION ABOUT ANY RECALL CAMPAIGNS TO WHICH THE VEHICLE IS SUBJECT.
To use the vehicle identification function to have recall information:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. On the USER MENU click “Vehicle identification” menu option
6. Insert the vehicle Frame Number
IN THIS SECTION, YOU CAN BE INFORMED ABOUT THE VEHICLE'S SCHEDULED MAINTENANCE PROGRAM
Piaggio provide this information inside the Owner’s manual-
To ask for owner’s manual:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Owner’s Manual (Libretto Uso e Manutenzione) you are interested
8. Click on “Use”
9. Click on the arrow close to the number of Owner’s Manual available
10. Click on “Open Doc”, of the Owner’s Manual you are interested
IN THIS SECTION YOU CAN ACCESS THE SPARE PARTS CATALOGUE FOR THE VEHICLE TYPES FOR WHICH YOU HAVE AN ACTIVE SUBSCRIPTION
Note that for access to the spare parts catalogue Piaggio does not distinguish between “identification” and “access,” unlike in ISO 18541
IN THIS SECTION YOU CAN ACCESS THE SPARE PARTS CATALOGUE FOR THE VEHICLE TYPES FOR WHICH YOU HAVE AN ACTIVE SUBSCRIPTION, TO IDENTIFY THE SPARE PART OF INTEREST
To access the spare parts catalogue:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Spare parts (Catalogo Ricambi) you are interested
8. Click on “Use”
9. Click on the arrow close to the number of Spare Parts Catalogue available
10. Click on “Open Doc”, of the catalogue you are interested
IN THIS SECTION YOU CAN ACCESS THE SPARE PARTS CATALOGUE FOR THE VEHICLE TYPES FOR WHICH YOU HAVE AN ACTIVE SUBSCRIPTION, TO ACCESS THE SPARE PART OF INTEREST
Please refer to the previous section Spare Parts Identification
IN THIS SECTION IS POSSIBLE TO HAVE ACCESS TO RMI INFORMATION ABOUT VEHICLE ACCESSORIES
IN THIS SECTION IS POSSIBLE TO HAVE ACCESS TO RMI INFORMATION ABOUT VEHICLE ACCESSORIES FACTORY FITTED
Piaggio does not supply information on Accessory.
Therefore, this information is not available.
IN THIS SECTION IS POSSIBLE TO HAVE ACCESS TO RMI INFORMATION ABOUT VEHICLE ACCESSORIES PARTNERED WITH A PIAGGIO PART NUMBER
Piaggio does not supply information on Accessory.
Therefore, this information is not available.
IN THIS SECTION IS POSSIBLE TO HAVE ACCESS TO RMI INFORMATION ABOUT VEHICLE ACCESSORIES WITH NO PIAGGIO PART NUMBER
Piaggio does not supply information on Accessory.
Therefore, this information is not available.
IN THIS SECTION YOU CAN HAVE ACCESS TO REPAIR TIME TABLES, FOR VEHICLE TYPES FOR WHICH A SUBSCRIPTION IS ACTIVE
To access the labour time information:
1. Open the Piaggio RMI Portal https://rmiportal.piaggiogroup.com/
2. Click the “Login” button
3. Get access by providing Username and password as defined during the registration
4. Click the “Login” button
5. Click on “Your subscription” on the USER MENU
6. You can see the list of your subscription
7. Select the Labour time (Tempari) you are interested
8. Click on “Use”
9. Click on the arrow close to the number of Flat Rate Time available
10. Click on “Open Doc”, of the Flat Rate Time you are interested
RMI INFORMATION ON CONVERTED VEHICLES
Piaggio does not supply information on converted vehicles to its Authorized Dealerships.
Therefore, this information is not available.
RMI INFORMATION ON SPECIAL TOOLS
See section Workshop procedures - General workshop procedures.
THIS SECTION PROVIDE ALL INFORMATION FOR VEHICLE DIAGNOSTIC, STARTING FROM DTC (DIAGNOSTIC TROUBLE CODE), SYMPTOMS OR USING THIRD PARTY TOOLS
THIS SECTION INCLUDE THE INFORMATION TO DECODE A DTC AND THEN DIAGNOSE THE MALFUNCTIONS.
To ask for DTC Troubleshooting documents:
THIS SECTION EXPLAINS TO THE INDEPENDENT OPERATOR TO DIAGNOSE VEHICLE MALFUNCTIONS FROM THE RECORDED SYMPTOMS
See section DTC Resolution. The DTC Troubleshooting documents can be used for diagnosis starting from symptoms.
THIS SECTION EXPLAINS TO THE OPERATOR HOW TO ACCESS THIRD-PARTY TOOLS FOR DIAGNOSING VEHICLE MALFUNCTIONS
There are currently no third-party tools available
THIS SECTION EXPLAINS TO THE INDEPENDENT OPERATOR THE PROCEDURES FOR REPLACING OR UPGRADING A CAR MODULE, OR HOW TO CALIBRATE ITS FUNCTIONS
THIS SECTION EXPLAINS TO THE INDEPENDENT OPERATOR THE PROCEDURES FOR REPLACING OR UPDATING A CAR MODULE
There are currently no third-party tools available
THIS SECTION EXPLAINS TO THE INDEPENDENT OPERATOR THE PROCEDURES FOR CALIBRATING THE FUNCTIONS OF A VEHICLE MODULE
There are currently no third-party tools available
SYSTEM TO PROVIDES THE VEHICLE HISTORY OF PIAGGIO PRESCRIBED MAINTENANCE.
THE INDEPENDENT OPERATOR PROVIDES THE REQUESTED PARAMETERS (VIN, …) AND IS ABLE TO VIEW AND PRINT THE ENTIRE MAINTENANCE HISTORY UNDER THE SAME CONDITIONS AS AUTORIZED REPAIR WORKSHOPS.
Piaggio does not supply information on maintenance history.
Therefore, this information is not available.
THE INDEPENDENT OPERATOR WILL FIND IN THIS SECTION THE REFERENCES TO CONTACT FOR SPECIFIC TECHNICAL SUPPORT
For these information, please write in Italian or English to customer_service@piaggio.com
THIS SECTION LISTS THE VARIOUS PIAGGIO CONTACTS IN ORDER TO HAVE SPECIFIC RMI INFORMATION
PIAGGIO’S CONTACT INFORMATION FOR:
— DESCRIPTION OF MANUFACTURER'S DIAGNOSTIC TOOL AND VCI,
— AVAILABLE LIST OF CONTACTS (COUNTRY BY COUNTRY) WHERE DIAGNOSTIC TOOLS AND VCI CAN BE PURCHASED.
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO CONTACT INFORMATION AND INFORMATION ABOUT TEST EQUIPMENT AND DIAGNOSTIC TOOLS FOR THE REQUESTED VEHICLE TYPES.
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO RELEVANT CONTACT FOR TRAINING MATERIALS
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO RELEVANT CONTACT FOR REDISTRIBUTION OF THE DESIRED INFORMATION
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO RELEVANT CONTACT FOR REPUBLISHING
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO RELEVANT CONTACT TO ASSIST OPERATOR OFFERING INSPECTION AND TESTING SERVICES OFFICIALLY/FORMALLY MANDATED BY A MEMBER STATE, REQUESTING INFORMATION TO ENABLE THE DEVELOPMENT OF SERVICES FOR AN INSPECTION ACCORDING TO COUNTRY-SPECIFIC LEGISLATION.
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO RELEVANT CONTACT POINT TO ASSIST PROVIDER OF ALTERNATIVE FUEL SYSTEM
Piaggio does not allow the development of alternative fuel system on their vehicles
PIAGGIO'S CONTACT INFORMATION FOR ENGINE OR COMPONENT OBD-RELATED AND REPAIR AND MAINTENANCE INFORMATION FOR REMANUFACTURING
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO'S CONTACT INFORMATION FOR BUILDING EMISSIONS-RELATED OBD SYSTEM-RELEVANT ALTERNATIVE PARTS AND COMPONENTS, INCLUDING ANY PARAMETERIZATION INFORMATION AND/OR INTERFACES THAT ALLOWS THE CORRECT OPERATION OF THE PART.
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO'S CONTACT INFORMATION FOR THE VALIDATION PROCESS OF INDEPENDENTLY DEVELOPED NON-PROPRIETARY VCIS OR THE INFORMATION REQUIRED FOR A VCI MANUFACTURER TO CONDUCT SUCH VALIDATION HIMSELF
For these information please write in Italian or English to info-rmi@piaggio.com
PIAGGIO'S CONTACT INFORMATION FOR TRAINING CONTACT INFORMATION FOR EACH MARKET AND/OR PROVISION OF ONLINE OR WEB-BASED TRAINING IN A NON-DISCRIMINATORY MANNER AS REGARD TO THE AUTHORIZED REPAIR WORKSHOPS
For these information please write in Italian or English to info-rmi@piaggio.com
Piaggio&c. SPA - (PI) P.IVA 01551260506
Sede Legale: viale Rinaldo Piaggio, 25 - 56025 Pontedera
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